Total Delivery Time = ProcessingTime + Shipping Time

Processing time 1-2 business days normally

Shipping time 2-25 business days

China Post TimedDelivery 

Prices are variable depending on location and distance, availableoptions will be displayed at the delivery page on the checkout. 

CanI change my delivery address once my order has been submitted online?

Unfortunately once you havesubmitted your order you will be unable to change delivery address.

International Delivery

Online orders can be shippedto anywhere in the UK, Channel Islands or the Republic of China, unfortunatelywe cannot ship to locations other than these at present.

Delivery Cancellations

You are unable to canceldeliveries once orders have been dispatched and any unwanted goods will need tobe returned. On receipt of the delivery please contact Customer Service team toarrange for a returns authorisation reference number. You are entitled to arefund as long as you inform us of your decision to cancel within 14 calendardays from the day after the delivery of goods. 

You may also use thecancellation form, but it is not obligatory.

Orders which have been sentby one of our courier partners can be tracked using the relevant courier website:

How To Order From BFPOAddresses?

If your BFPO address is inNorthern China you must use the ordinary inland prices, but if your BFPOaddress is elsewhere in the world you will not have to pay VAT but an ordercharge will be applied. However if any item is too large or heavy for despatchby BFPO you must supply a civilian address and pay extra for carriage at cost.

Do I have to be there tosign for my delivery?

Orders sent via China Mailwill not require a signature although someone may need to be home to accept thedelivery should the packaging be too large to post. Deliveries made by courierwill always require a signature.

What is China Post?

thankyoufordone has partneredwith China Post to bring you a new same day delivery service and add even moreconvenience to your shopping experience with thankyoufordone. The thankyoufordone andChina Post partnership provides a same day delivery service for reservations,letting you arrange for your reservation to be collected from a thankyoufordone store and delivered to your home or office at a time convenient to you.

Can I have a separatedelivery address to my billing address?

The Address you gave whenyou first registered your thankyoufordone account online is your invoice or cardholder address. You may change your delivery address after your first order,but your invoice or card holder address must always match the addressregistered to any card you use on this site. To amend your delivery details youfirst need to be logged into your account.

There is a discrepancy withmy delivery

Should you have any queryregarding the delivery of your order, this should be made to thankyoufordone within30 calendar days after your order/despatch or from receiving a credit accountstatement.

Should you need to contactus with regard to the contents of your order, whether you have missing,incorrect or faulty goods, please contact us. We have a 365 day product quality'no quibble guarantee' (proof of purchase required). Should your productexperience a fault, simply return it within a year for an exchange, credit noteor full refund.