Returns andRefunds

Please refer to the followinginformation when returning products delivered from the thankyoufordone website.

 

Products Which AreNot Required

You can return any unused Productto us in its original condition for a refund within 30 days of delivery to you.This right to return does not apply to bespoke or made to measure products. Forinformation regarding how to return a Product please see below.

 

CancellationRights

You can cancel any online order(excluding bespoke or made to measure products) and receive a full refund(including standard delivery charges) by completing the cancellation form on our website or e-mailing [email protected] (including order number, post code andtelephone number) at any time before the Product is dispatched or within 14days starting on the day after delivery. No refund of delivery charges will bemade if the cancellation notice is received outside of this timeframe.

Refunds will be paid to the paymentcard used to place the order and will be made as soon as possible and no laterthan, the earlier of 14 days after our receipt of the returned Products or 14days after our receipt of evidence of the return of the Products to us. We arepermitted to reduce your refund to reflect any reduction in the value of theProducts which are due to the manner in which you have handled them.

Please note that if you cancel anorder after the Product has been delivered, you will be responsible forreturning the Product to us at your cost and within 14 days of the cancellationof your order. For information regarding the return of Products please seebelow.

 

How to Return aProduct

If you wish to return a Productafter it has been delivered, you will be responsible for returning the Productto us at your cost by any of the following methods:

Returns viacourier

To arrange for a Product to becollected please e-mail [email protected] your order number and details of theProduct to be returned. We will arrange for the collection of the Product byour nominated carrier. Please note that there will be a minimum charge payableby you of 22 for this service, which may rise depending on your location andproduct type. All refunds for returned Products will be processed within 30days and will be made to the account used to purchase the product.

 

Faulty or DamagedProducts

In the unlikely event that adelivered product is faulty or damaged, we will exchange it or provide you witha refund, as long as we are notified of the product's fault within 30 days ofit being delivered to you.

You can choose to return faulty ordefective Products to your local thankyoufordone store with proof of purchase.However, please note that thankyoufordone stores are unable to accept returns forproducts purchased online.

Alternatively, you can arrange forthe faulty or defective Product to be collected by e-mailing [email protected] your order number and details of the product to be returned. We willcollect it at no expense to you and either provide a replacement or process arefund.